Energy / 24/7 service
The phone rings, we answer.
Hire isn’t a transaction — it’s a service relationship. Every Strong Plant power package comes with 24/7/365 service-desk access, a guaranteed call-out time, and OEM-trained engineers on the road.
What hire customers get
Service in the contract — not as an upgrade.
Every line item on your service entitlement is written into the contract — call-out targets, response times, PM cycles, load-bank intervals.
01
Service desk
24/7/365 monitored line — engineer triage inside 15 minutes for hire customers.
02
Emergency call-out
< 4-hour on-site target across UAE for hire customers under contract.
03
Preventive maintenance
OEM-schedule PM cycles built into every hire contract — no extra charge.
04
Load-bank testing
110%-rated load-bank tested on every commissioning and on PM schedule.
Service desk · by numbers
When it matters.
- Service line
- 24/7
- Triage
- < 15 m
- On-site target
- < 4 h
- Uptime (FY 2025)
- 99.4%
Service capabilities
- Single number across UAE — 800-LEASE
- 24/7/365 monitored desk
- OEM-trained engineers in service vans
- Documented PM history per asset
Service desk online
Talk to us 24/7.
If you're already a hire customer, your service line is in your contract. Otherwise — start here.